CatStamp help
Support
Email balint.hajnal@activerecord.com. We usually reply within 2 business days.
Camera and photo permissions
CatStamp needs Camera permission to take a new picture and Photo Library permission when you choose or export a photo. You can review either one in iOS Settings under Privacy & Security, or in Settings > Apps > CatStamp. CatStamp processes cat cutouts on your device.
Your local album
Catches and cutouts are kept in CatStamp's local app container. The album never syncs to a CatStamp server or between devices. Back up any photo or export you want to keep before removing the app.
The Feed and your Collector Account
The Feed uses an optional, anonymous Collector Account: you pick a username and confirm you are 13 or older, and nothing else is asked. The account holds your Posts only; your album stays on your iPhone. It follows your Apple ID to a new phone through iCloud Keychain, and it cannot be recovered if that token is lost.
Report a Post or a collector
Use Report or Report username in a Post's menu in the app, or email balint.hajnal@activerecord.com with the Post's link. We review reported and held content within 48 hours, usually much faster.
Billing, refunds, and subscriptions
Apple handles App Store billing, refund requests, and subscription management. CatStamp cannot change those records or issue an App Store refund directly.
Remove CatStamp data
Delete your Collector Account in the app under Profile. On iOS, Delete App removes CatStamp and its local app data. See the deletion guide for both steps and for what stays in your photo library or with Apple.